Terms and Conditions

T.M. Lewin is owned by TM Lewin Shirtmaker Limited. These terms and conditions control and protect your use of the T.M. Lewin website, owned and operated by TM Lewin Shirtmaker Limited. Our office is registered at Suite 1, 7th Floor 50 Broadway, London, United Kingdom, SW1H 0BL.

If you have any queries, please email customer.services@tmlewin.co.uk, or via live chat (available 7am - 11pm GMT, every day).

Use of this Website

The contents of these pages are the copyright of TM Lewin Shirtmaker Limited. Reproduction of part or all the contents in any form is prohibited other than with the written permission of TM Lewin Shirtmaker Limited.

No part of these web pages may be distributed or copied for any commercial purpose, or incorporated in any other work or publication, whether in hard copy or electronic or any other form. No part of these web pages may be reproduced or transmitted to, or stored in, any other website or other form of electronic retrieval system.

We reserve the right to withdraw the website, any information contained within the website, and any goods offered for sale on the website at any time. If you access our website from outside the UK, you are responsible for compliance with local laws where they are applicable.

We will not be liable for any claims, damages, and costs - including legal fees - arising out of any misuse of the website by you or any user of your computer equipment, whether authorised by you or not, or any misuse of the website or your account information by any other user (except to the extent that such misuse arises from unlawful disclosure of your account information by TM Lewin Shirtmaker Limited to third parties).

Offer to Purchase

On receipt of your order, we will issue a confirmation email including your purchase receipt to the email address you supplied when you placed your order. Our acceptance of your order will take place upon dispatch of the products purchased.

Cancellation of an Order

If you wish to cancel or modify your order, please reach out via email customer.services@tmlewin.co.uk, or via live chat (available 7am - 11pm GMT, every day) as soon as possible. We will make every effort to accommodate your request. Please note that we are unable to make changes to an order once it has been shipped from our warehouse.

Returns Policy

We offer free UK returns, and our returns policy entitles you to return items 28 days after delivery.

To avoid delays, please ensure that you include your completed despatch note (as included within your parcel) inside your returns package. If this note is not included, we will be unable to process your return.

Until your returned items arrive at our warehouse, they are your responsibility. All items are inspected upon return, so to receive a full refund please ensure your items are unworn/unused and in the same condition you received them (including the original packaging with all tags and labels attached). Make sure you package the parcel with care and collect proof of postage to avoid damages or issues during transit.

All items must be returned unworn and in saleable condition. For hygiene purposes we cannot accept underwear returns, and our return policy furthermore excludes altered items, gift voucher purchases, and delivery charges. Faulty items may be returned within six months of purchase.

Refund Policy

Any returns made outside of our 28-day window will not be eligible for refunds, unless there are exceptional circumstances, and will be sent back to the delivery address stated on the original receipt. If you place a return past our returns window, you may need to cover the delivery costs. For international orders, please note that any taxes and duties incurred will be deducted from your refund.


We are no longer offering free exchanges to UK customers. All returned items will be refunded once they arrive at our warehouse. If you need an item in a different size or colour, simply place a new order.

Offers & Discounts

Discounts are applied at checkout and are not valid in conjunction with any other offer (including our Multibuy and Spend & Save offers). Delivery costs are excluded from the discounted amount. T.M.Lewin reserves the right to end these offers at any time. For further information, read our full offers and promotions terms and conditions.

Order Acceptance and Payment

Your order on our website constitutes an offer to purchase goods from us for personal use, and we are committed to fulfil this order to the highest service levels. We will accept your order once you have been emailed to inform you that the products you have ordered have been dispatched. Once you receive such an email, we will be contracted to you and your contract will be concluded upon delivery of the products. We reserve the right to not accept your order for reasons including, but not limited to, payment issues, product availability, and any error with product price or description. If your order is not accepted due to a genuine pricing error or technical issue on our website, our customer service team will get in contact with you as soon as possible. You will be offered the opportunity to either place your order at the correct price or cancel your order if you wish. If we are unable to get in contact with you, we will cancel the order and, if the payment has already been processed, refund you in full.

A separate Post and Packaging (“P&P”) charge may apply to goods, and this will be shown on the website. The P&P charge shown is for all customers. We reserve the right to change prices listed on the website without prior notice. We accept payment by Visa, Mastercard and American Express.

Gift Cards

As of March 2021, gift cards are no longer available for purchase or for use as a payment method and have an expiry date of a year from the date of purchase.

Accuracy of Content

Our checking processes are designed to ensure correct prices are published and that the description of the product and its photographic representation are accurate. The colours shown on your monitor may differ to the actual colours of the garments due to technical reasons beyond our control.

Unless explicitly stated, feature accessories, such as ties cufflinks and handkerchiefs shown in photography, are for styling purposes only and are not included in the price of the product.


TM Lewin Shirtmaker Limited confirms that in relation to any goods purchased from the website

  • We have the right to sell the goods to you;
  • The goods will correspond with the description given on the website; and
  • The goods will be of satisfactory quality.

To the maximum extent permitted by law, TM Lewin Shirtmaker Limited excludes all other express or implied terms, conditions, warranties, representations, or endorsements with regards to any goods. TM Lewin Shirtmaker Limited accepts no liability for any indirect or consequential loss or damage, or for any loss of profit, revenue, or business (whether direct or indirect) arising from your purchase of goods from the website.

TM Lewin Shirtmaker Limited's total liability to you under any contract for the purchase of goods or otherwise under this Agreement will be limited to the amount paid by you for any goods purchased and otherwise to the maximum extent permitted by law.

TM Lewin Shirtmaker Limited will not be responsible for any loss or damages incurred by unauthorised use of your payment card on the website. TM Lewin Shirtmaker Limited is not responsible for notifying your card issuer or any law enforcement authority in these instances.

The limitations and exclusions in this clause do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in this agreement shall serve to limit TM Lewin Shirtmaker Limited's liability for personal injury or death caused by negligence.

Entire Agreement

The above and other notices elsewhere on the website represent the entire terms and conditions relating to your use of the website to order goods and the supply of goods to you. No additional terms or conditions requested by and communicated in any way by you will form part of the contract whether accepted or not by an employee of TM Lewin Shirtmaker Limited. No employee of TM Lewin Shirtmaker Limited can alter the terms and conditions of this contract, whether or not they confirm this to you in any way.

Governing Law

This Agreement and any contract for the purchase of goods shall be construed in accordance with and governed by the laws of England and Wales. Any disputes in connection with it shall be settled in the non-exclusive jurisdiction of the courts of England.

Trade Marks

T.M. Lewin and its logo/accompanied imagery are trademarks of TM Lewin Shirtmaker Limited. Any use of the trademarks is prohibited other than with the express written consent of TM Lewin Shirtmaker Limited.


TM Lewin Shirtmaker Limited charges all customers the same price as shown on the website, so that the price paid in pounds sterling is the same wherever customers live (except for the cost of delivery). None of the significant additional administrative costs for overseas orders are passed on to customers. Equally, an effective reduction in prices through reclaiming VAT is not available.

Taxes & Duties

We currently don't cover taxes & duties for international orders. If you're returning an international order, please note that the prepaid label price, as well as any taxes and duties incurred, will be deducted from your refund.


To the maximum extent permitted by law, TM Lewin Shirtmaker Limited gives no warranties and makes no representations, express or implied, as to the accuracy, quality, validity or completeness of any information contained on the website and accepts no liability for any loss resulting directly or indirectly from the use of or reliance on any such information.

TM Lewin Shirtmaker Limited shall be under no obligation to notify any person of any error in the T.M. Lewin website.

To the maximum extent permitted by law, TM Lewin Shirtmaker Limited shall not be liable to any person for any direct or indirect loss or damage which may arise from the use of any of the information contained in any of the materials on this website.