Terms and Conditions

Terms and Conditions

T.M. Lewin is owned by TM Lewin Shirtmaker Limited. These terms and conditions control and protect your use of the T.M. Lewin website owned and operated by TM Lewin Shirtmaker Limited, registered office Suite 1, 3rd Floor 11 - 12 St James's Square, London, United Kingdom, SW1Y 4LB (company number: 14029791). 

If you have any queries about them, please email customer.services@tmlewin.co.uk.

Use of this Website

The contents of these pages are the copyright of TM Lewin Shirtmaker Limited. Reproduction of part or all of the contents in any form is prohibited other than with the written permission of TM Lewin Shirtmaker Limited.

In particular, no part of these web pages may be distributed or copied for any commercial purpose, or incorporated in any other work or publication, whether in hard copy or electronic or any other form. No part of these web pages may be reproduced or transmitted to, or stored in, any other website or other form of electronic retrieval system.

We reserve the right to withdraw the website, any information contained in the website, and any goods offered for sale on the website, at any time. If you access our website from outside the UK you are responsible for compliance with local laws where they are applicable.

We will not be liable for any claims, damages and costs, including legal fees, arising out of any misuse of the website by you or any user of your computer equipment, whether authorised by you or not, or any misuse of the website or your account information by any other user (except to the extent that such misuse arises from unlawful disclosure of your account information by TM Lewin Shirtmaker Limited to third parties).

You must be 18 years or older to use the website and purchase goods offered for sale on the website.

Offer to Purchase

On receipt of your order we will issue a confirmation email to confirm receipt of your order to the email address supplied by you. Our acceptance of your order will take place upon dispatch of the products ordered.

Cancellation of an Order

If you wish to cancel or modify your order, please email customer.services@tmlewin.co.uk as soon as possible. We will make every effort to accommodate your request. However, once an order has been shipped, we are unable to make any changes.

Cancellations of Orders after delivery

Title of goods will pass to you at the point we charge your payment card or, when other payment methods are used, funds are credited to our account.

Under the distance selling regulations you also have the legal right to cancel your order for up 14 working days from the day after you have received your goods. We have extended this period to 90 days under our Returns Policy and sale items within 14 days of receipt. (see the help section for details of our Returns Policy and how to return goods).

We will refund the full amount you paid for the goods within 30 days of your cancellation provided you send us details of the order number that is to be cancelled either in part or the whole and once we have received back the cancelled goods. All items must be returned with a receipt or delivery note, in saleable condition. Returns exclude any altered items, underwear, footwear, gift voucher purchases and delivery charges. Faulty items may be returned within six months of purchase. You will be responsible for bearing the cost of returning any non-faulty goods to us. We offer free returns for orders sent to the UK.

If your original order included a promotion - including but not limited to multibuy and/or promotional discount code - then this will be taken into account and the refund price of individual items may differ from the original selling price.

Worldwide shipping

Items in your order that are designated for shipment to countries outside of the U.K may be subject to taxes, brokerage fees, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

Order Acceptance and Payment

Your order on our website constitutes an offer to purchase goods from us for personal use, and we are committed to fulfil this order to the highest service levels. We will accept your order once you have been emailed to inform you that the products you have ordered have been dispatched. Once you receive such an email, we will be contracted to you, and your contract will be concluded upon delivery of the products. We reserve the right to not accept your order for reasons including but not limited to payment issues, product availability and any error with product price or description. If your order is not accepted due to a genuine pricing error or technical issue on our website, our customer service team will get in contact with you as soon as possible. You will be offered the opportunity to either place your order at the correct price or cancel your order if you wish. If we are unable to get in contact with you, we will cancel the order and refund you in full, if payment has already been processed.

A separate Post and Packaging (“P&P”) charge may apply to goods and this will be shown on the website. The P&P charge shown is for all customers. We reserve the right to change prices listed on the website without prior notice. We accept payment by Visa, Mastercard and American Express.

Accuracy of Content

Our checking processes are designed to ensure correct prices are published and that the description of the product and its photographic representation is accurate. The colours shown on your monitor may differ to the actual colours of the garments due to technical reasons beyond our control.

Unless expressly stated, feature accessories such as ties cufflinks and handkerchiefs shown in photography are for styling purpose only and are not included in the price of the product.


TM Lewin Shirtmaker Limited confirms that in relation to any goods purchased from the website

  • We have the right to sell the goods to you;
  • The goods will correspond with the description given on the website; and
  • The goods will be of satisfactory quality.

To the maximum extent permitted by law, TM Lewin Shirtmaker Limited excludes all other express or implied terms, conditions, warranties, representations or endorsements with regards to any goods. TM Lewin Shirtmaker Limited accepts no liability for any indirect or consequential loss or damage, or for any loss of profit, revenue or business (whether direct or indirect) however caused or whether foreseeable or not, arising from your purchase of goods on the website.

TM Lewin Shirtmaker Limited's total liability to you under any contract for the purchase of goods or otherwise under this Agreement will be limited to the amount paid by you for any goods purchased and otherwise to the maximum extent permitted by law.

TM Lewin Shirtmaker Limited will not be responsible for any loss or damages incurred by unauthorised use of your payment card on the website. TM Lewin Shirtmaker Limited is not responsible for notifying your card issuer or any law enforcement authority in these instances.

The limitations and exclusions in this clause do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in this Agreement shall serve to limit TM Lewin Shirtmaker Limited's liability for personal injury or death caused by negligence.

Entire Agreement

The above and other notices elsewhere on the website represent the entire terms and conditions relating to your use of the website to order goods and the supply of goods to you. No additional terms or conditions requested by and communicated in any way by you will form part of the contract whether accepted or not by an employee of TM Lewin Shirtmaker Limited. No employee of TM Lewin Shirtmaker Limited can alter the terms and conditions of this contract whether or not they confirm this to you in any way.

Governing Law

This Agreement and any contract for the purchase of goods shall be construed in accordance with and governed by the laws of England and Wales. Any disputes in connection with it shall be settled in the non-exclusive jurisdiction of the courts of England.

Trade Marks

T.M. Lewin and its logo are trademarks of TM Lewin Shirtmaker Limited. Any use of the trade marks is prohibited other than with the express written consent of TM Lewin Shirtmaker Limited.


TM Lewin Shirtmaker Limited charges all customers the same price set out on this website, so that the price paid in pounds sterling is the same wherever customers live (except for the cost of delivery). None of the significant additional administrative costs for overseas orders are passed on to customers. Equally, an effective reduction in prices through reclaiming VAT is not available.


To the maximum extent permitted by law, TM Lewin Shirtmaker Limited gives no warranties and makes no representations, express or implied, as to the accuracy, quality, validity or completeness of any information contained in the website and accepts no liability for any loss resulting directly or indirectly from the use of or reliance on any such information.

TM Lewin Shirtmaker Limited shall be under no obligation to notify any person of any error in the T.M. Lewin website.

To the maximum extent permitted by law, TM Lewin Shirtmaker Limited shall not be liable to any person for any direct or indirect loss or damage which may arise from the use of any of the information contained in any of the materials on this website.